Privacy Policy

Bell Row Pty Ltd (ABN 50 684 891 996)

Introduction

‘We’, ‘us’ and ‘our’ refer to Bell Row Pty Ltd.

This privacy policy (Policy) outlines how we collect, use and manage your personal information in accordance with the Privacy Act 1988 (Cth)(Privacy Act) and the Australian Privacy Principles (APPs).

We are committed to protecting your privacy and handling your personal information responsibly.

Why We Collect Personal Information

We will collect and hold your personal information for the purposes of:

• providing you with property advisory services;
• communicating with you in relation to our services;
• managing our relationship with you;
• responding to enquiries, complaints or feedback;
• direct marketing (unless you opt out); and
• complying with legal or regulatory obligations.

Information We Collect From You

The types of personal information we may collect include:

• your name, contact details (phone number, email address, postal/residential address), and date of birth;
• identification details (e.g. driver’s licence or passport) where required to verify your identity;
• details about your property interests, financial goals or investment preferences that are relevant to our services; and
• any other information you voluntarily provide to us that is necessary for us to provide property advice.

We do not collect sensitive information (such as your political opinions, religious beliefs, or health information) unless you provide it to us voluntarily and consent to us using it for the purposes outlined in this Policy.

Information We Collect From Others

In some cases, we may collect personal information about you from publicly available sources or third parties where it is relevant and lawful for us to do so, such as:

• property data providers;
• real estate professionals; or
• government and regulatory bodies.

How Personal Information is Collected

We primarily collect personal information directly from you when you:

• engage us to provide property advice;
• communicate with us by phone, email, or in person; or
• use our website or social media channels.

We will not collect information about you without your knowledge or consent unless permitted or required by law.

Anonymity

In general, you may choose to remain anonymous or use a pseudonym when dealing with us. However, if we are required by law to identify you, or if not providing your details makes it impractical for us to provide services, we will let you know.

Use and Disclosure of Personal Information

We may use and disclose your personal information for the purposes of:

• providing property advisory services;
• communicating with you about our services;
• sending you information and updates we think may be of interest (unless you opt out);
• complying with our legal obligations; or
• any other purpose to which you have consented.

We may disclose your personal information to:

• service providers (such as IT support, administrative, or marketing providers);
• professional advisers engaged by us (such as auditors or legal advisers);
• government and regulatory authorities, if required by law; and
• any other parties with your consent.

We do not sell or trade personal information.

Direct Marketing

From time to time, we may contact you to let you know about services, updates or opportunities that may be relevant to you. We may contact you by email, telephone, SMS or mail.

If you do not want to receive direct marketing communications, you can opt out at any time by contacting us using the details provided below or by using the unsubscribe function in our emails.

Security of Collected Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

When your personal information is no longer required, we will take reasonable steps to destroy or de-identify it, unless we are required by law to retain it.

Social Media and Online Services

If you follow us on social media, we may collect information you make publicly available. We may also use website analytics tools to collect non-identifiable information such as IP addresses and browsing behaviour.

Cross-Border Disclosure

We generally do not disclose personal information overseas. If it becomes necessary to do so, we will take reasonable steps to ensure that any overseas recipients comply with the Privacy Act and this Policy.

Access and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete or out of date.

To request access or correction, please contact us using the details below. We will respond within a reasonable time (generally within 30 days).

Questions or Complaints

If you have a question or complaint about how we handle your personal information, please contact us using the details below.

We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

• Email: enquiries@oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001

Notifiable Data Breaches

If there is a data breach that is likely to result in serious harm to you, we will notify you and the OAIC in accordance with the Notifiable Data Breaches scheme.

Changes to this Policy

This Policy may be updated from time to time. The latest version will be published on our website.

Contacting Us

If you need more information, want to access or update your personal information, or have a privacy concern, please contact us at:

Bell Row Pty Ltd

Email: matt.kidd@bellrow.com.au
Phone: [0413 119 001](0413 119 001)